Wilson Botanics Refund & Return Policy
30-Day Satisfaction Guarantee
At Wilson Botanics, we stand behind the quality of our products.
If you are not satisfied with your purchase, you may request a refund within 30 days of the delivery date.
Our satisfaction guarantee allows you to try our products with confidence.
Wilson Botanics 30-Day Guarantee (Quick Summary)
✔ Try any product risk-free for 30 days
✔ Opened products do not need to be returned
✔ One refund allowed per product type
✔ Refunds apply to the first purchase of each product
✔ Contact support within 30 days to request a refund
First-Purchase Guarantee
Our satisfaction guarantee applies to the first purchase of each product and is limited to one unit per product type per customer.
If multiple units of the same product are purchased in a single order, the guarantee applies only to one unit of that product.
For example:
If you purchase multiple bottles of CBD Gummies and request a refund, the refund will apply to one bottle only. Additional bottles of the same product are not eligible for a refund under the satisfaction guarantee.
Refunds are limited to one refund per product per customer.
Opened Products
Opened products do not need to be returned to receive a refund.
Because supplements cannot be safely resold once opened, we may ask that you safely dispose of the product instead of returning it.
Unopened Product Returns
Unopened products may be returned within 30 days of delivery.
Customers are responsible for return shipping costs unless the return is due to:
- Damaged items
- Incorrect products shipped
- Manufacturer defects
Refund Amount
Approved refunds will include the purchase price of the product.
Refunds do not include:
- Shipping costs
- Expedited shipping fees
- Additional units of the same product
Refunds will be issued to the original payment method.
Please allow 5–10 business days for the refund to appear on your account after it has been processed.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 7 days of delivery and include photos of the issue.
We will provide a replacement or full refund at no additional cost.
How to Request a Refund
To request a refund, please contact our support team within 30 days of receiving your order and include:
- Your order number
- The product name
- The reason for your request
Contact us at:
support@wilsonbotanics.com
Policy Abuse
Wilson Botanics reserves the right to deny refund requests in cases of suspected abuse of our satisfaction guarantee, including excessive refund requests or attempts to claim multiple refunds for the same product.
Purchases from Third-Party Retailers
This satisfaction guarantee applies only to purchases made directly through wilsonbotanics.com.
Products purchased through third-party retailers must follow the return policy of the retailer where the product was purchased.
Refund Policy FAQ
Does Wilson Botanics offer a money-back guarantee?
Yes. Wilson Botanics offers a 30-day satisfaction guarantee on products purchased directly from wilsonbotanics.com. If you are not satisfied with your purchase, you may request a refund within 30 days of delivery.
Do I need to return opened products?
No. Opened products do not need to be returned to receive a refund. Because supplements cannot be safely resold once opened, Wilson Botanics may ask that you safely dispose of the product instead of returning it.
What if I ordered multiple bottles of the same product?
If multiple units of the same product are purchased, the satisfaction guarantee applies to one unit of that product only. Refunds are limited to one unit per product per customer.
How do I request a refund from Wilson Botanics?
To request a refund, contact our support team within 30 days of receiving your order and include your order number, product name, and reason for the request. Our support team will assist you with the refund process.