Wilson Botanics Refund & Return Policy
30-Day Satisfaction Guarantee
At Wilson Botanics, we stand behind the quality of our products.
If you are not satisfied with an eligible product purchased directly from WilsonBotanics.com, you may request a refund within 30 days of the delivery date, subject to the terms outlined below.
Our satisfaction guarantee allows customers to try new products with confidence while maintaining a fair and consistent refund process.
Wilson Botanics 30-Day Guarantee — Quick Summary
- Request a refund within 30 days of delivery.
- The guarantee applies to the first purchase of each specific product.
- Refunds are limited to one unit of each specific product per customer.
- Opened products do not need to be returned.
- Additional units of the same product are not covered by the satisfaction guarantee.
- Contact our support team to request a refund.
First-Purchase Satisfaction Guarantee
Our 30-day satisfaction guarantee applies to the first purchase of each specific product and is limited to one unit of that product per customer.
If multiple units of the same product are purchased, the satisfaction guarantee applies to one unit only, regardless of whether the remaining units have been opened.
For example, if you purchase three bottles of the same CBD oil and are dissatisfied after trying one bottle, you may request a refund for one bottle under our satisfaction guarantee. The additional bottles are not eligible for refunds solely due to dissatisfaction with that product.
The guarantee applies separately to each specific product. If you purchase several different products for the first time, each product may qualify independently for a one-unit refund under this policy.
Once a satisfaction-guarantee refund has been issued for a specific product, subsequent purchases of that same product are not eligible for additional satisfaction-guarantee refunds.
Product Returns
Wilson Botanics does not require products to be returned for refunds approved under our 30-day satisfaction guarantee.
Because our products are consumable and fulfilled through third-party facilities, we generally do not accept physical returns, including unopened products.
Additional units purchased beyond the one-unit satisfaction guarantee are not eligible for return or refund solely because of dissatisfaction with the product.
We understand that individual circumstances may vary and encourage customers to contact our support team with any concerns. Additional accommodations may be considered on a case-by-case basis.
Please do not mail any products to Wilson Botanics or a fulfillment facility unless our support team has specifically authorized a return and provided instructions.
This policy does not limit refunds, replacements, or other remedies available for damaged, defective, incorrect, or undelivered products, or any rights provided under applicable law.
Refund Amount
Approved refunds under our 30-day satisfaction guarantee include the purchase price of the eligible product, including any applicable tax charged on the refunded item.
Unless otherwise required by law or the refund is due to a damaged, defective, incorrect, or undelivered order, satisfaction-guarantee refunds do not include:
- Original shipping charges
- Expedited shipping charges
- Additional units of the same product not covered by the satisfaction guarantee
Refunds will be issued to the original payment method whenever possible.
After a refund has been processed by Wilson Botanics, please allow approximately 5–10 business days for the credit to appear on your account. Processing times may vary depending on your financial institution or payment provider.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, contains an incorrect product, or appears to be defective, please contact us within 7 days of delivery whenever possible.
Please provide your order number, a description of the issue, and photographs of the affected products or packaging when available.
We will review the issue and provide an appropriate replacement or refund at no additional cost for qualifying claims.
If a refund is issued due to a damaged, defective, or incorrect order, applicable original shipping charges associated with the affected items will also be refunded.
These issues are handled separately from our 30-day satisfaction guarantee and are not subject to its first-purchase or one-unit limitations.
Lost or Undelivered Orders
If your order has not arrived, appears lost in transit, or is marked as delivered but cannot be located, please contact our support team.
We will work with our fulfillment partners and the shipping carrier to investigate the issue.
If an order is confirmed lost or not delivered, we will arrange an appropriate replacement or refund based on the circumstances and applicable law.
Claims involving lost or undelivered orders are handled separately from our satisfaction guarantee.
How to Request a Refund
To request a refund or report an order issue, please contact our support team within the applicable time period and include:
- Your order number
- The product name
- The reason for your request
- Photographs or supporting information when applicable
Wilson Botanics Customer Support
Email: support@wilsonbotanics.com
Our support team will review your request and provide any necessary instructions.
Policy Abuse
Wilson Botanics reserves the right to deny requests that reasonably appear to involve fraud, misuse, or abuse of our voluntary satisfaction guarantee, including attempts to obtain multiple satisfaction-guarantee refunds for the same product.
Any such determination will be based on the circumstances of the request.
This provision does not limit any rights or remedies available to customers under applicable law.
Purchases from Third-Party Retailers
The Wilson Botanics 30-day satisfaction guarantee applies only to eligible purchases made directly through WilsonBotanics.com.
Products purchased through third-party retailers or marketplaces are subject to the refund and return policies of the retailer where the purchase was made.
Refund Policy FAQ
Does Wilson Botanics offer a money-back guarantee?
Yes. Wilson Botanics offers a 30-day satisfaction guarantee on eligible products purchased directly from WilsonBotanics.com.
The guarantee applies to one unit of each specific product from the customer's first purchase of that product.
Do I need to return opened products?
No. Products do not need to be returned to receive an approved refund under our 30-day satisfaction guarantee.
We may ask that opened products be safely disposed of rather than returned.
What if I ordered multiple bottles of the same product?
If you purchase multiple units of the same product, the satisfaction guarantee applies to one unit only.
Additional units, whether opened or unopened, are not automatically eligible for refunds solely due to dissatisfaction with the product.
Customers with unusual circumstances are encouraged to contact our support team to discuss possible accommodations.
Does the satisfaction guarantee apply to different products in the same order?
Yes. Each specific product is considered separately.
For example, if you purchase CBD oil, CBD gummies, and a topical cream for the first time, each product may independently qualify for a one-unit refund under the 30-day satisfaction guarantee.
Can I return unopened products?
Wilson Botanics generally does not accept physical product returns, including unopened products.
If you have a concern about your order, please contact our support team. We may consider additional accommodations on a case-by-case basis.
What if my order arrives damaged or defective?
Please contact our support team within 7 days of delivery whenever possible.
Damaged, defective, and incorrect orders are handled separately from our satisfaction guarantee and may qualify for a replacement or refund at no additional cost.
How do I request a refund?
Contact support@wilsonbotanics.com within the applicable refund period.
Please include your order number, product name, reason for the request, and supporting photographs when applicable.
Our support team will assist you with the refund process.