Wilson Botanics Shipping Policy

Thank you for shopping at Wilson Botanics! We strive to provide reliable shipping and delivery services for all eligible orders placed through WilsonBotanics.com.

Please review the following shipping information before placing your order.

Order Processing

At Wilson Botanics, we prioritize prompt order processing and work to get your order on its way as quickly as possible.

Processing times may vary depending on product availability, order volume, and fulfillment operations.

Orders are generally processed Monday through Friday, excluding major holidays. Orders placed on weekends or holidays typically begin processing on the next business day.

We do not guarantee specific processing or delivery times unless expressly stated at checkout or in your order confirmation.

If shipment is delayed beyond the applicable time frame, we will notify you and provide the options required by applicable law.

Shipping Rates & Delivery Estimates

Shipping charges are calculated and displayed at checkout before your order is completed.

Delivery estimates, when provided, are based on the selected shipping service, destination, and carrier information.

Please note:

  • Delivery estimates are not guaranteed unless expressly stated.

  • Processing time is separate from carrier transit time.

  • Weather conditions, holidays, carrier disruptions, and other circumstances may affect delivery times.

  • Shipping options and rates may vary depending on your location and the products ordered.

Any applicable shipping charges and taxes will be displayed during checkout.

Shipping Destinations & Product Restrictions

Wilson Botanics currently ships to eligible addresses within the 50 United States.

Due to varying federal, state, and local laws governing hemp-derived products, certain products may not be available for shipment to all states or locations.

Product availability and shipping restrictions may vary based on:

  • Destination state or jurisdiction

  • Product type and formulation

  • Applicable hemp and cannabinoid regulations

  • Carrier or fulfillment restrictions

Wilson Botanics reserves the right to restrict or cancel shipments to destinations where a product cannot legally or reasonably be fulfilled.

If an order cannot be fulfilled due to shipping restrictions, we will notify you and issue a refund for the affected items and any associated shipping charges that are no longer applicable.

P.O. Boxes & Military Addresses

Shipping to P.O. boxes may be available depending on the product, carrier, and destination.

We do not currently offer shipping to APO, FPO, or DPO military or diplomatic addresses, or to U.S. territories.

Order Fulfillment

Orders may be processed, packaged, and shipped by authorized third-party fulfillment partners on behalf of Wilson Botanics.

Products may arrive in manufacturer-branded packaging, and the shipping label may identify a fulfillment partner or manufacturer rather than Wilson Botanics.

Regardless of the fulfillment provider, Wilson Botanics remains your primary point of contact for order-related questions, shipping assistance, and customer service.

Shipment Confirmation & Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available.

Tracking information may take additional time to become active after the carrier receives the shipment.

If you have not received a shipping confirmation or have questions about your order status, please contact support@wilsonbotanics.com.

Delayed or Lost Shipments

Occasional shipping delays may occur due to carrier operations, weather conditions, holidays, or other circumstances beyond our control.

If your shipment is significantly delayed, appears lost, or has not arrived as expected, please contact our support team.

We will work with the fulfillment provider and shipping carrier to investigate the issue.

If a shipment is confirmed lost or an order is not delivered, we will arrange an appropriate replacement or refund, subject to applicable law and the circumstances of the shipment.

Damaged or Incorrect Shipments

If your order arrives damaged, contains an incorrect product, or appears to be defective, please contact us within 7 days of delivery whenever possible.

Please include your order number, a description of the issue, and photographs of the affected items or packaging when available.

We will review the issue and arrange an appropriate replacement or refund at no additional cost for qualifying claims.

Please retain the original packaging and affected products until our support team provides further instructions.

For additional details, please review our Refund & Return Policy.

International Shipping

Wilson Botanics does not currently offer international shipping.

Orders can only be shipped to eligible domestic destinations as described in this policy.

Shipping Questions & Customer Support

If you have questions about shipping eligibility, order processing, tracking, or delivery, please contact:

Wilson Botanics Customer Support

Email: support@wilsonbotanics.com

We will be happy to assist you with your order.

Returns & Refunds

For information about our 30-day satisfaction guarantee, unopened product returns, damaged orders, and refund procedures, please review our Refund & Return Policy.